A noisy HVAC unit could be a bad sign
I saw that mom was calling but there was no way for me to answer the phone at that time.
- We were in a crisis meeting at work and our boss wasn’t happy.
One of our biggest clients was threatening to pull out of the firm. She had a bad experience with one of the sales executives who treated her poorly because of her gender. This was so shocking to our boss who had made sure the company was known for its respect and care of all people. The guy was fired but now all of us had to find ways to ensure the customer didn’t pull out her account. I’d have to call back later after we were done. The meeting lasted 4 minutes and mom called 6 times. When we finally spoke, she told me her A/C plan had failed. I wasn’t sure how to answer mom but I chose to listen to her. Mom told me her A/C unit had been making noises for about 2 weeks. That day when she woke up, she was drenched in sweat and that’s when it dawned on her that the A/C component had failed. I asked mom when was the last time she had an A/C expert come and maintain the unit. Mom hadn’t contacted the A/C company in 2 years which explained why her component had failed. I told mom it was wrong not to pay attention to the A/C noises and that it was time to contact the A/C company for assistance, and even if I went over to her home, there was no way I’d manage to maintain the component since I wasn’t a qualified HVAC specialist.